Category: General

Every time I open the extension, new Airtable tab(s) keep opening

This could be an issue we have seen when Merch Wizard is updating your table data behind the scenes and finds a base that is saved in your Settings page that has since been deleted from your Airtable account. Just remove this base from the Merch Wizard extension settings page and restart your browser, this […]

How do I sync my product reviews?

The product review data is synced with your product listings, not your sales data. Whenever you push a live listing from your Merch by Amazon manage page your review data will be up-to-date. You add or update your product listings by clicking one of the following ‘Airtable’ buttons from your Merch Manage page. If you […]

Upgrading your base to cater for Tote Bags & Throw Pillows PNG Files

If your base was copied from the Merch Wizard starter template prior to August 4th, 2020 you’ll need to add 2 new fields to your Designs table so that Merch Wizard can populate them with your Throw Pillow and Tote Bag PNG files. If you are using a cloud storage integration to store your PNG […]

Troubleshooting Google Translate Marketplace Migrator Issues

Troubleshooting Google Translate Marketplace Migrator Issues  Firstly, please check that your Google Translate account is still active as your free trial may have ended, sometimes you need upgrade to a paid cloud account. You still get a 500,000 character free allowance each month but you just need to add a payment method in case you […]

How do I use Merch Wizard in Google Chrome’s Incognito Mode?

If pushing lots of listings by using the ‘Push Listings To Airtable’ button, it’s recommend to do this in Incognito Mode as it will be much faster. This is especially helpful if you have a slow internet connection, an older computer or for troubleshooting potential issues with other extensions conflicting with Merch Wizard . We […]

Known issues for Merch Wizard

Currently we are aware of these Chrome Extensions that cause issues or conflicts with Merch Wizard. These affect the proper function and performance of Merch Wizard and it’s advised to disable these when using the extension if you encounter any functional or performance issues. Merch Colors Merch Dashboard 2.0 Productor Ublock Origin – This slows […]

An error has occurred exporting to Airtable

There are a few reasons for getting this error. Most commonly, it’s because the Table Names, Field Names or Field Types has been changed from the original Merch Wizard Starter Template base. If you have changed any of these, please change them back to the original default settings. You can compare against the Starter Template or copy a new […]

I’m an early adopter, is the amount I’m paying locked in for life?

Yes. As long as you maintain an active subscription, you will always pay the same rate as a thank you for joining us from the start before we introduced the new features and pricing tiers. If you cancel however, your early adopter rate will no longer be valid. You are more than welcome to join […]

How to help us help you

If you need to reach out to us via our support ticketing system, there may be times when we ask you to provide further information, screen shots or record videos to show us the problem in real-time. This article explains the easiest ways to get these snippets and send them to us, so we can […]